Empty car search / Reservation
Thank you for your reservation
A reservation completion e-mail has been sent to .
※ If you cannot receive e-mails, check the domain specified receive settings and receive reject settings.
Please be sure to check.
Identification document
Identity verification document (Please bring one of the following)
[Those with their name and current address]
・Health insurance card
・pension book
・passport
・Residence card
[Within 2 months from issuance, your name and current address are listed]
・Receipt of utility charges (electricity, gas, water, telephone, NHK)
・Tax receipts (social insurance premium receipt / national tax, local tax receipt / tax certificate)
・Resident card
・Seal registration certificate
[Other than those above]
・Basic Resident Register card (with name, current address, and photo of the person)
・Employee ID / Student ID (with name and face photo)
・Credit card (for card payment)
In addition, we may check the following:
・Incoming call confirmation to mobile phone
・Credit card validity check
・Confirmation with emergency contact (relatives)
・Confirmation with emergency contact (relatives)
About loan agreement
Please check the rental agreement for van life rent a car.
Click here for loan agreement
Cancellation / Change
Details on cancellations and changes can be found on each store page and at the URL below.
https://vanlife-rentacar.com/en/cancel/
About cancellation of reservation
More than a month ago：10% of the usage fee
8 days to 1 month ago：25% of the usage fee
7 days to 3 days ago：50% of the usage fee
2 days ago-the day before：80% of the usage fee
On the day：100% of the usage fee
《Mid-term cancellation》
Please contact us in advance if you want to cancel the service. In that case, the basic charge during the unused period will be refunded, but a separate cancellation fee will be charged. If the initial usage period is less than 12 hours, the difference cannot be refunded.
《Mid-term cancellation fee》
（Basic charge corresponding to the rental period - Fee corresponding to the period from rental to return）× 50%
《Excess charge》
If there is no prior contact and the specified time is exceeded, ¥ 4,500 (tax included) will be added every 30 minutes, and if contact is made in advance, ¥ 3,500 will be added every 30 minutes. (The delay to the loan time is the same amount)
Reservation changes
¥ 2,000 (incl. Tax) for each change of date and time and rental / return location
※The safety course is free.
Other notes
《Garbage disposal fee》
¥ 800 (tax included) per trash bag (20kg) if trash remains when returned
《Return full fuel》
If not full, ¥ 3,000 per scale (tax included)
※¥1,000（tax inc.）per scale for Tokyo Suginami store only
