Cancellation / Change | Van Life Rent a car

Cancellation / Change

About cancellation of reservation

More than a month ago10% of the usage fee
8 days to 1 month ago25% of the usage fee
7 days to 3 days ago50% of the usage fee
2 days ago-the day before80% of the usage fee
On the day100% of the usage fee

《Mid-term cancellation》
Please contact us in advance if you want to cancel the service. In that case, the basic charge during the unused period will be refunded, but a separate cancellation fee will be charged. If the initial usage period is less than 12 hours, the difference cannot be refunded.

《Mid-term cancellation fee》
(Basic charge corresponding to the rental period – Fee corresponding to the period from rental to return)× 50%

《Change period》
If the number of reservation days is shortened, we will proceed based on the prescribed cancellation fee for the shortened days.

《Excess charge》
If there is no prior contact and the specified time is exceeded, ¥ 4,500※1 (tax inc.) will be added every 30 minutes, and if contact is made in advance, ¥ 3,500※2 (tax inc.)will be added every 30 minutes. (The delay to the loan time is the same amount)
※1:¥2,500(tax inc.) for Tokyo Suginami branch only
※2:¥1,500(tax inc.) for Tokyo Suginami branch only

Reservation changes

¥ 2,000 (tax inc.) for each change of date and time and rental / return location
※The safety course is free.

Other notes

《Garbage disposal fee》
¥ 800 (tax included) per trash bag (20kg) if trash remains when returned

《Return full fuel》
If not full, ¥ 3,000 per scale (tax inc.)
※¥1,000(tax inc.)per scale for Tokyo Suginami store only