Handling of Personal Information in the Car Rental Business

2.Basic Policy

Reivalue Co. (hereinafter referred to as “the Company”) will properly handle the personal information of customers and other parties obtained and used in the car rental business in accordance with the Act on the Protection of Personal Information (hereinafter referred to as “Personal Information Protection Act”), other related laws, regulations and guidelines, and the Company’s Personal Information Protection Policy. This policy is specific to the car rental business and applies in conjunction with the Company’s “Personal Information Protection Policy”.

2. personal information to be obtained

In connection with our car rental business, we collect the following information (hereinafter referred to as “car rental-related personal information”) (hereinafter referred to as “Car Rental-Related Personal Information”).

• Identification information: name, address, contact phone number, e-mail address, date of birth
• Driving license information: driver’s license number, type of license, expiration date, and photo
• Payment information: credit card number, expiration date, security code, billing information
• Vehicle usage information: Reservation information, rental and return dates and times, store of use, contract details
• Driving data: GPS location information, trip distance, speed, acceleration, and brake operation history
• Accident and violation information: Traffic accidents, traffic violations, and insurance coverage
• Inquiry information: call recordings, chat history, survey responses

3.Purpose of use

We will use car rental-related personal information within the scope of the following purposes.

• To receive rental car reservations, verify the identity of the customer, screen the customer, and conclude and fulfill the contract.
• To prepare and maintain a rental book in accordance with the Road Trucking Vehicle Law, other related laws and regulations, and industry guidelines
• To manage vehicles, contact and respond to accidents, violations, and breakdowns, and to arrange for towing.
• To insure insurance policies and to process insurance claims
• To improve services, develop new services, and analyze demand after statistically processing driving data, etc.
• To provide information on campaigns, surveys, etc., and marketing information (e-mail, app notifications, etc.)
• To respond to inquiries and complaints, and to respond to requests for disclosure, etc., from the person in question
• To perform tasks incidental or related to each of the preceding items

4. provision to third parties

We will not provide rental car-related personal information to third parties except in the following cases

• When the person in question consents to the use of his/her personal information.
• When providing information to insurance companies, police, road administrators, and other related agencies in order to respond to traffic accidents, violations, theft, etc.
• When required by law, or when there is an urgent need to protect the life, body, or property of a person.
• In the event that personal information is provided in connection with the succession of a business (the Company will require the successor company to treat personal information in the same manner as described in this policy)

5. outsourcing

We may outsource vehicle maintenance, IT system operation, payment agency services, call center operations, and other services to outside contractors. We will enter into confidentiality agreements with these subcontractors and supervise them appropriately.

6. joint use

At this time, we do not share car rental related personal information. In the event that joint use is initiated, this policy will be revised and the purpose and scope of use, as well as the person responsible for management, will be publicly announced.

7. Safety Control Measures

We will take the following security control measures to prevent leakage, loss, damage, or unauthorized access to car rental-related personal information.

• Establish a person responsible for the handling of personal data, clarify the employees who handle personal data and the scope of personal data handled by such employees, and establish a system for reporting to the person responsible when the fact or indication of a violation of the law or handling rules is detected.

8.Use of Cookies, etc.

The rental car reservation site and application use cookies, advertising identifiers, etc. to improve convenience and analyze usage. Please refer to our “Privacy Policy” for details.

9.Disclosure, etc. of Retained Personal Data

We will promptly respond to requests for disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, etc., from the individual or his/her representative in accordance with the Personal Information Protection Law and our regulations.

Details of the procedure are posted in our “Privacy Policy”.

You may be asked to submit a copy of your official ID or other identification to verify your identity.

10.Inquiry contact

Reivalue Corporation Personal Information Consultation Desk (in charge of car rental business)
Address: H¹O Shiba Koen 701, 1-8-20 Shiba Koen, Minato-ku, Tokyo 105-0011
E-mail: info_vanlife@vanlife-rentacar.com

11.Revision

We may revise this policy in response to amendments to laws and regulations, changes in our business activities, etc. In the event of any revision, we will promptly post the revised policy on our website and clearly indicate the date and major revisions. Any revisions will be promptly posted on the Company’s website, and the date of revision and major revisions will be clearly indicated.